SUPPORT

Digital Financial Group is able to provide you and your merchants with all the support needed to ensure seamless transaction processing which can be customized to your needs and requirements. We offer everything from a full back-office support model for smaller shops to simply providing the platform and tools necessary for large shops to board their own applications and manage their portfolios in any manner they see fit.

Our support team, based in our Salt Lake City headquarters, is comprised of a large team of highly qualified merchant servicing professionals. We offer customer phone support, full application processing, extensive reporting, retention management, and robust PCI management.

DFG’s account management group is available to assist with merchant signing, implementation, and on-going support. We also work closely with any members of your team in order to assist them with statement reviews, account pricing, and even sales presentations.
Our goal is to offer you exactly what you are comfortable with so we can meet all of your needs. As your partner in payment processing, we truly believe your success is our success.

We're known for our competitive pricing and quality customer service, however, we also provide:

• Easy-to-use equipment
• Fast processing response times – especially during peak hours
• High reliability, safe and secure transactions
• Customer service staffed 24 hours a day, 7 days a week
• Back-up network to ensure 100% up time